Frequently asked questions

No. An email address and a delivery address are enough. The order confirmation is sent by email.

The order confirmation is sent to the email address you entered at checkout as soon as the order is placed. Check your spam folder. If you can't find it, write to us with your name and the email address you used, and we will look up the order.

Yes, as long as we have not booked the shipment. Write to us with your order number and the new address or pickup point as soon as you can.

A placed order can't be changed. Place a new order and write to us with both order numbers straight away, and we send them in the same parcel if the first one has not shipped yet.

We contact you, and you choose between waiting and cancelling that item with a full refund.

Yes. If you can add an item to your cart, it is on our shelf. We only sell what we have in stock.

The product page shows the status. Release date is the manufacturer's release date, and it does not say when the item reaches us. If we have ordered the item, it says Incoming with the day we expect to have it. Choose Notify me and we email you when it can be ordered.

If it says Incoming, we have ordered more. Otherwise we can't promise anything, but choose Notify me on the product page and we email you when it is back.

Not if we never had it. The release date is the manufacturer's, and if the page says Released and that the item is not in stock with us, it has not reached us yet. If you choose Notify me, we email you when it arrives.

Choose Notify me on the product page and enter your email address. We email you when the item can be ordered. The email goes to everyone who is waiting at the same time, so if there are only a few, it is first come, first served.

There is no fixed time. An item goes on sale as soon as it has arrived, and everyone who has chosen Notify me gets an email then.

No. An upcoming release can only be ordered once the item is in stock with us. Choose Notify me and we email you when it can be ordered.

As many as we have in stock. If the quantity can't be raised in the cart, you have all we have. If an item has a purchase limit, it is shown on the product page, and for releases in high demand we may set a limit per customer or household, so that more people get a chance.

We may set a limit per customer or household. Orders that exceed the limit, are placed for resale or use automated purchasing, several accounts or several addresses may be adjusted, split or cancelled. We refund straight away what you paid for items we don't deliver.

Yes. The price shown for an upcoming release is provisional and may go up or down until the item can be ordered. The price shown when you place your order is the price you pay.

We pack and ship from our own warehouse in Helsingborg, Sweden, normally within 1–3 working days. The delivery time for each delivery method is shown next to it at checkout.

It depends on the country you ship to. The price of each delivery method for your country is shown at checkout before you pay.

No. The delivery charge is added at checkout, and you see the total price before you pay.

When we ship your order, we email you the tracking link. If you have your order number, you can also ask Chase in the chat to check the status.

Check the tracking link in the email we sent when your order shipped. If it is taking long, write to us with your order number and we contact the carrier.

Write to us with your order number. The mistake is the carrier's, and we sort it out at no cost to you, for example by sending the parcel again to the right pickup point.

The parcel is returned to us when the pickup point's collection period ends. Not collecting a parcel is not the same as withdrawing from the contract. When it comes back, we contact you and agree whether we send it again at a new delivery charge or whether you withdraw. If you have changed your mind, it is easiest to accept the parcel and return it, or to tell us before the collection period ends.

We ship from Sweden to countries in the EU. The countries we deliver to are the ones you can choose at checkout. We don't ship outside the EU, or to areas outside the EU VAT area such as Åland and the Canary Islands.

No. Our prices include VAT, and we ship from Sweden within the EU, so there is no customs charge on delivery.

The payment methods available in your country are shown at checkout, where you choose how to pay.

Adyen, a Dutch payment platform with a European banking licence, listed in Amsterdam and certified at the highest level for card handling (PCI DSS Level 1), audited by an independent auditor every year. Your card details go directly to Adyen and never pass through us. Netflix, Uber and eBay use the same payment platform.

Yes. You have a 14-day right of withdrawal from the day you receive your order. We also give you 30 days to return items that are unused and in their original condition, with the seal unbroken on sealed products. You pay the return shipping, unless the item is faulty. The full rules are in our terms and conditions.

Loose booster packs have the same right of withdrawal as other items, but a pack that has been opened, or shows signs of having been opened and resealed, has lost its value. They are not covered by our 30-day returns. Every loose pack you buy from us has been taken from a sealed original box and has not passed through anyone else's hands.

If you break the seal and then withdraw from the contract, you are liable for the loss of value, and for an opened trading card product that can be as much as its full price. The 30-day returns only cover items with an unbroken seal. So always send sealed products back unopened.

Register the return in the returns portal with your order number and the email address you used, or email [email protected], so that we can match the parcel to your order. Pack sealed products so that the seal is not damaged on the way, and use a tracked service: an untracked parcel is hard to trace if it goes missing.

If you withdraw, within 14 days of the day we are informed of your decision, though we may wait until we have the goods back or you have shown that you sent them. With our 30-day returns, without undue delay once we have the item back. We refund using the same means of payment you used.

Contact us as soon as you notice the fault, with your order number and preferably a photo that shows it. You are entitled to a replacement or repair and, if that isn't possible, a price reduction or a refund. We pay the return shipping for faulty items.

If the packaging promises a certain card, for example one autograph per box, and it is missing, the item is not as described. Contact us with your order number and photos of the box and its contents, and we will help you.

Contact us, ideally before you open the item, and send a photo of the damage. Then we sort it out.

Write to us with your order number and a photo of what arrived, and we will sort it out.

Yes. Everything we sell is factory-sealed original product that we buy from distributors and manufacturers. We never open anything that is for sale, and loose packs are taken from a sealed original box.

The product page states the format and what the package contains, for example how many packs a display has and how many cards a pack has, as well as the edition, year and language. Which cards you get is random.

No. The contents of sealed packs and boxes are random, and we never promise which cards a product contains. A pack without the card you hoped for is not a faulty pack.

If you buy several, we mix the designs. If you want a particular design, write to us with your order number right after ordering, and we send it if we have it in stock.

The language is shown on the product page and as a flag on the product cards in the shop. Products in other languages than English have the language in the name, for example (JP) for Japanese. The guide English or Japanese cards explains the difference.

The images show the product, but colours may differ slightly depending on your screen and the lighting. If the image says PRELIMINARY IMAGE, the manufacturer has not shown the new packaging yet and the image shows the previous edition. We replace it when the real one is available. If the image shows something other than what you received, contact us and we will sort it out.

Yes. Ask Chase in the chat, tell it which game or sport and roughly how much you want to spend, and it suggests products we have in stock. The guides How to start collecting, Hobby or retail and Trading cards for kids explain the differences.

Sealed trading cards: Pokémon, One Piece, Magic, Lorcana, Yu-Gi-Oh!, football and American sports, plus sleeves, toploaders and storage. Use the search to find a product.

No, we don't use discount codes. We price products right from the start instead. If you see a Bangerpack discount code on another site, it is not genuine. Read more on our discount codes page.

Enter your email address in the box at the bottom of the page. We email you a link to confirm the sign-up, and you can unsubscribe whenever you like.

Bangerpack is run by White Tree AB (company registration number 556824-4239), a Swedish company with its own warehouse and customer service in Helsingborg.

Yes. Bangerpack is run by White Tree AB, a Swedish company with its own warehouse in Helsingborg. We don't dropship, and your order is picked from our own shelves. Customer reviews are on Trustpilot.

No, today we only sell online, and all orders are shipped from our warehouse in Helsingborg, Sweden.

No. We sell to private customers for private use and collecting, not wholesale or in bulk.

Email [email protected] or use the contact form. We normally reply within one to two working days. If it is about an order, have your order number ready.

Chase in the chat is an AI assistant that answers based on our range, our terms and the pages here. If you want a person, choose Connect me to a person in the chat, or write to us. How the chat handles what you write is described in our privacy policy.

A banger is the card you were hoping for when you opened the pack, and a pack is what you open to find out whether it is there. The name is no promise that every pack contains a banger. Read more about us.